Privacy Policy

1. Who We Are

Crème Skins is owned and operated by Crème Skins Pty Ltd, a company domiciled in and operating from the Republic of South Africa, with its principal place of business in Cape Town, Western Cape.

2. Information We Collect

We may collect the following personal information when you use our website or place an order:

• Name and surname
• Contact details (email address, phone number/WhatsApp number)
• Delivery address
• Order history and preferences (e.g. sizing)
• Banking reference details you provide for EFT payments (e.g. proof of payment), where applicable
• Any information you provide when contacting us for support, exchanges or queries

We do not collect or store any card, credit or debit payment details. All payments are made via Electronic Funds Transfer (EFT) directly between you and your own bank; no payments are processed or handled through our website.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your order, including delivery updates via courier
• Verify EFT payments against your order
• Respond to queries, exchanges and defect claims
• Improve our website, products and customer service
• Comply with legal and regulatory obligations

We do not use your personal information for automated decision-making that affects you legally or similarly significantly.

4. How We Collect Information

We collect personal information directly from you when you:

• Place an order on our website
• Contact us via email or WhatsApp
• Provide proof of payment for an EFT transaction
• Interact with us at markets, pop-ups or events

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Our third-party courier service, solely to deliver your order
• Service providers who assist us in operating our website (e.g. hosting providers)
• Legal or regulatory authorities, where required by law

We require any third party we share your information with to keep it secure and to use it only for the purpose for which it was shared.

6. Payment Information

We currently only accept Electronic Funds Transfer (EFT) as a payment method. No payment processing, card details or banking credentials are collected, transmitted or stored through our website. Any proof of payment you send us (e.g. via email or WhatsApp) is used solely to verify and process your order.

7. Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience, understand how visitors use our site, and remember your preferences. You can disable cookies through your browser settings, though this may affect certain website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, misuse or disclosure. Our website is protected using SSL/TLS (HTTPS) encryption. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by law (for example, for tax and accounting purposes).

10. Your Rights

In accordance with POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Object to the processing of your personal information
• Withdraw consent, where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 12 below.

11. Children's Privacy

Our website is not intended for use by individuals under the age of 18 without the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

12. Contact Us & Complaints

If you have questions about this Privacy Policy or how we handle your personal information, or if you wish to exercise any of your rights, please contact us at:

• Email: cremeskins@gmail.com
• WhatsApp: 078 346 3021
• Business Name: Crème Skins Pty Ltd
• Location: Cape Town, South Africa

If you believe your personal information has been handled unlawfully, you have the right to lodge a complaint with the Information Regulator of South Africa (complaints.IR@justice.gov.za).

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Any changes will be posted on this page with an updated effective date.